Who can get a kit?

Professionals qualified to get a free kit include:


  • Audiologists
  • Doctors (with a hearing-related speciality)
  • Primary Physician
  • General Practice Physician
  • Ear Nose Throat (ENT) Doctor
  • Geriatric Practice
  • Hearing Related Professionals
  • Hearing Instrument Specialists 
  • Veteran Service Officers (VSO)
  • Aging Transition Coordinators
  • Community Care Coordinators


Why isn't there a cost for the program?

Captioned Telephone is supported and paid for by the FCC, offering access to the nation's phone system to people with hearing loss.


Is there a cost to my patients?

No. When you certify their hearing loss on a brief form, your patients receive the phone and the service at no cost.


What's included in the kit? 

You can customize the kit for your needs. Options include a free demo phone for your office, collateral, including brochures, and a quick reference card, and a window cling which makes it easy to let patients know you're an authorized Sprint CapTel provider.


I don't have counter space for all the kit parts. Do I get everything? 

Nope. You choose what you need for your office.


You mentioned an "installation." What do I need?

Once you sign up, a local Sprint CapTel rep will contact you to set up a time to deliver your kit. He or she will bring your customized kit, set up your phone if you selected one, and answer any questions from you and your staff. The entire appointment typically takes 30 minutes at the most. 


Have more questions? Call us. 877-805-5845

Click the button to get your Sprint CapTel Audiologist/Hearing Health Professional Kit. 

Sprint CapTel Hearing Healthcare Program FAQs

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. Individuals with hearing loss must complete & submit a Third-Party Certification of Eligibility signed by hearing health professional to be eligible for no-cost Internet-based CapTel phone. Although CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 svc. By using CapTel for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency svc. through CapTel whether caused by the negligence of Sprint or otherwise. Free Hearing Health Kit Offer: Avail. to any certified audiologist or hearing health provider. Req. registration and completion of brief training for CapTel phone. While supplies last. Other restrictions apply. Other Terms: Offer not avail. everywhere or for all devices. Restrictions apply. See www.sprintcaptel.com for details. ©2018 Sprint. All rights reserved. Sprint and the logo are trademarks of Sprint. CapTel is a registered trademark of Ultratec, Inc. Other marks are the property of their respective owners.​



(877) 805-5845




(877) 805-5845